FREQUENTLY ASKED QUESTIONS

Home gyms are shipped in crates via LTL freight carriers. The carrier will call you to schedule an delivery appointment prior to arrival. You or someone you designate will need to be present on delivery day. You have 3 business days to accept delivery from the day the carrier calls to schedule an appointment. If you are not reachable or not able to accept delivery, the freight carrier may apply storage fees to your order. If you need assistance accommodating your schedule or timing your delivery, send us an email and we will do our best to help.

All freight deliveries are curbside with lift gate service. Home gym crates are extremely heavy and are not easily moved up driveways with a pallet jack. If the driveway is flat, most drivers will happily help accommodate your requests to move the machine closer to your garage or sometimes inside your garage. Every situation is different and that decision is at the sole discretion of the delivery driver. Moving heavy equipment with heavy duty pallet jacks can damage floors. Requesting to move beyond the curb is at your own risk and is not recommended for premium driveways or epoxy floors. Once your machine is delivered, the best process is to open the crate and carry the pieces to where it will be assembled.

If an order is refused upon delivery. The customer will be responsible for all outbound and return shipping charges, handling fees and any applicable restocking fees.

Deliveries are typically made using large 40-60ft freight trucks. They cannot drive on unpaved, gravel or narrow private roads. In some cases the shipment may need to be dropped at the main road where you can transfer pieces to a vehicle to drive up to a private residence. Or sometimes picked up from your local freight terminal. If the carrier contacts you regarding difficulty delivering to your address or truck size, please notify us right away so we can assist.

Please notify us right away if you need to update your shipping address or shipping details. Once the order has left our warehouse, changing the delivery address or timeline may result in additional fees applied by the freight carrier. These fees will need to be paid before delivery and will be discussed with you prior to collection. 

In the event of damage occurring during transit, we have your back completely. Please make sure to notate any damage on the shipping BOL that the shipper will have you sign. This is an important part of the claims process and we'll need it if internal damage is later found. After noting damage to the BOL, proceed with unpacking and inspecting your order. Most damage to exterior crates does not carry into the internal components as we package our machines very well. If interior damage is found, please send us a detailed email and our parts department will quickly assist with replacement parts. We'll handle the claim with the freight carrier on resolve it on our end. 

3.HOW ARE YOUR PRICES SO GOOD?

We are one of the only brands you'll find that does not work with third party reviewers that take commissions on referral links/codes. Nobody is incentivized to recommend our products. All our content that we share and repost is 100% organic. No fancy marketing costs and we pass that savings onto our customers.

We own our factory and we sell direct to consumer, no dealer markups or middlemen. 

4.WHAT IS COVERED BY OUR LIFETIME WARRANTY?

Our warranty covers the product to be free of manufacturer defects for the life of the machine, for the original owner. The lifetime warranty applies to the machine or main product, any included accessories have a 1 year warranty. The lifetime warranty excludes upholstery, paint scratches and normal wear and tear. All frames, pulleys, cables, bearings, guide rods and machine components are covered by the lifetime warranty. Upholstery is warrantied if it arrives damaged and is reported within 72 hours of receiving. Upholstery can be misused by resting weights on it, standing on it, sitting down with sharp objects in your pockets such as keys etc. This is why it is not common to warranty upholstery.

5.DO YOU OFFER INSTALLATION?

We have a link to a nationwide installer in the shopping menu of our website if you would like to get a quote or hire an installer. Always wait until you receive your machine before purchasing that service. 

6.DO YOU HAVE MILITARY OR FIRST RESPONDER DISCOUNTS?

7.DO YOU HAVE A LOCATION NEAR ME?

Unfortunately, we do not have dealers. We are a direct to consumer online retailer which allows us to avoid markups and deliver the best possible value to our customers. 

8.CAN I USE HSA/FSA FUNDS?

You can! Use Truemed as your payment option at checkout, our equipment is preapproved. Truemed is a payment and telehealth platform that enables customers to use pre-tax Health Savings Account (HSA) or Flexible Spending Account (FSA) funds for health and wellness purchases. It connects shoppers with a network of independent licensed practitioners who review health intake surveys and issue Letters of Medical Necessity (LMN) for qualifying items.

9.LOW PRICE GUARANTEE

We have a 90 low price guarantee which means: If the price of a product drops lower within 90 days of purchase, we will match and refund the difference to your original payment method.